Marina Paula Raposo Baptista Castela 

Date/Time: 2007/05/07 11H10
General Governess
Portuguese

Concerning the issue of the process said:
. That she comes to the process as a witness;
. That she has been an employee of ‘The Ocean Club’ for about 20 years, being actually responsible for the ‘Department of Hygiene and Comfort’ of all the apartments in the tourist complex. She is responsible for the apartments with the exterior areas, pools and communal areas (gardens and others) being the responsibility of other departments; 
. In this form, and for a better understanding of the organisation of the tourist complex, whose structure has already been explained; 
. The deponent further clarifies that practically all the apartments of the tourist complex and privately owned, and the Ocean Club just manages them. For this reason, the complex works with various travel agencies which contact them to rent apartments with certain features/options made b the clients; 
. Concerning the McCann family, she remembers that after reading the booking list for check-ins for the 27th, this family had contracted with the Mark Warner travel agency. This agency informed that tourist complex that for that family they needed a type T2 apartment, as they were a family of 5, not specifying the number of children nor their ages; 
. She further adds that the respective travel agency contacted and activated the ‘CHILD CARE’ service. This service is composed of employees of British nationality, who are installed for their length of service in the tourist complex. On the eve of check-in, this service is directed by the administration of the Ocean Club with and end to collecting the key to the respective apartment. Given that this service is related to the travel agency, it is they who give the keys to the guests, and not the ‘Ocean Club.’ This service is who was responsible for the placement of children’s beds in the rooms. The deponent further states that her responsibility is the hygiene of the apartments, not touching the children’s beds, as it is the CHILD CARE service which effects the changing of bed linens of these same beds;
. On these terms, aided by the list which she was given as to the program of cleaning mentioned previously, she remembers that the McCann family, arrived to the apartment on the 28th of April with their check-out date booked for May 05; 
. During the stay, as with any other client, the cleaning is carried out on Mondays, Wednesdays and Fridays. The collection of rubbish is carried out on Tuesdays and Thursdays with Saturdays being the day were a deeper cleaning is carried out. Referring to block 5 where the McCann family lodged, the person responsible for cleaning there is employee Mara Julia Serafim Da Silva; also being an aid to the preparation of the apartment before check-in for new guests. Before the McCann check-in, Maria Julia had aided Dina Maria Does Reis Rocha as she was more available; 
. Before the preparation of the apartment, she was totally unaware that children were booked for that apartment. Only by coincidence, precisely at the moment in which the employees were preparing said apartment, the CHILD CARE elements proceeded to place the children’s beds (cots). It was only at this moment when her department took notice that children would be staying there; 

. With the aim of explaining her routine, she states that employees arrived at 10H00 and the deponent takes from a safe in the laundry room, the keys to the apartments where they are scheduled to clean that day, and hands them to the respective employees. At the end of the work-day, shortly after 18H00, they reunite in the laundry-room in order to hand over their respective keys; 
. There is a preference to clean those apartments with children guests in the morning, with the rest being reserved for the afternoon;
. She refers that along with her and the clients, the Ocean Club reception and the maintenance department have the apartment keys, with the function of the department to fix various things that the apartment may need; 
. States that the entire department finishes work at 18H00, but at that time of the facts were not to be found in the immediate areas. She further adds that during the previous days, she did not notice anything relevant which called her attention, nor any one strange. She also states that the proper characteristics of the Tourist Complex make her constantly come across various people, who are related to, or not related to, the complex, without any control of access;
. In ending, questioned, she refers to her department, which is made up of 28 employees whose names are listed in this act which the deponent has handed over, duly initialled. Of these, 19 are actual staff, with the rest being contracted employees (proceeded by the numbers 88, 86, 87, 89, 71, 92, 100, 60 and 90) only for the periods of major influx (the duration of contract could vary between 7 and 8 months) despite which they have maintained a professional relationship for many years, with the exception of employees proceeded with the numbers 88, 89 and 60 who have gained a contract for the first time, this year with the complex; 
. And nothing further was said. She has read the statement, finds it in conformity and signs it; 
. The document is duly signed by me, Tony Almeida, an Inspector with this Policia Judiciaria.